Payments & Digital Product Terms
We believe in clarity and mutual respect.
This page explains how payments, delivery, and use of digital products work on this site so that we’re all on the same page before you purchase.
By completing a purchase, you agree to the terms below.
1. Secure Payments
All payments are processed securely via Stripe, a globally recognised payment provider.
- We do not store or have access to your credit card details.
- All transactions are encrypted and handled by Stripe’s secure infrastructure.
- You will receive an automated receipt from Stripe after purchase.
If a payment is declined or does not go through, please contact your bank or card provider directly.
2. What You’re Purchasing
All products sold on this website are digital publications, unless stated otherwise.
These may include:
- Research briefings
- Guides or reports
- Downloadable PDFs
- Templates or toolkits
- Members-only content
- Other digital resources
No physical goods will be shipped.
Each product page clearly outlines what is included so you can make an informed decision before purchasing.
3. Delivery & Access
Access is provided immediately after successful payment.
Depending on the product, this may include:
- A direct download link
- Access through your member account
- An email with instructions
Please ensure your email address is entered correctly at checkout.
If you experience a genuine technical issue accessing your purchase, contact us within 7 days at:
[kelly@mandarin-unpeeled.com]
We will make every reasonable effort to resolve legitimate access issues promptly.
4. Pricing
All prices are listed in USD.
Pricing reflects the research, editorial work, and intellectual property behind each publication.
Prices may change over time, but you will never be charged more than the amount displayed at checkout.
5. Refund Policy
Because digital products are delivered instantly and cannot be returned, all sales are final.
We do not offer refunds, exchanges, or cancellations once access has been granted.
This policy allows us to protect our intellectual property and maintain fair pricing for all readers.
We encourage you to review the product description carefully before purchasing. If you are unsure whether something is right for you, please take a moment to read the overview provided.
If there is a genuine technical issue preventing access, we will work with you to resolve it. Assistance with access does not constitute a refund.
6. Intellectual Property
All content is protected by copyright.
Your purchase grants you a personal, non-transferable license to use the material for your own purposes.
You may not:
- Share, distribute, or resell the content
- Upload it publicly
- Reproduce it for commercial use without written permission
We take the protection of our work seriously.
7. Payment Disputes
If you have a concern about your purchase, please contact us first at:
kelly@mandarin-unpeeled.com
We aim to resolve reasonable concerns directly and professionally.
Initiating a chargeback after receiving access to digital content may result in revocation of access and restriction from future purchases. We maintain transaction records and delivery confirmations to verify fulfilled purchases if required during a dispute process.
8. Informational Use
All products are provided for informational and educational purposes.
We do not guarantee specific outcomes or results from the use of our materials.
Use of the content is at your discretion.
9. Governing Law
These terms are governed by the laws of Australia.
10. Contact
[Mandarin Unpeeled]
[kelly@mandarin-unpeeled.com]
[ABN: 56329474974]